FAQ - Frequently asked questions
Answers to common questions about your subscription options or how to use the material on the website.
- Can I buy a subscription for a friend?
- Yes, of course! There are even gift cards, with or without glitter! (Or PDF versions if you'd prefer.)
Go here to read more.
- Can I buy a new subscription after mine has expired, using my old user info?
- Yes, you can! Welcome back!
Go here to read more in English.
Läs om att köpa ny prenumeration efter att din prenumeration varit utgången ett tag - På svenska.
- I have bought a 1 month subscription. What happens when the subscription ends?
- You will recieve an email a few days before the subscription ends, reminding you to buy a new subscription if you wish to stay at Fiddle Academy. If you don't wish to buy a new subscription, you can simply enjoy the material until your last day. There is no automatic update of the 1 month subscription. You can always come back later and buy a new subscription using your old user info! (Read more in the question above this one.)
- I have bought a 6 or 12 month subscription. What happens when the subscription ends?
- The 6 or 12 month subscriptions will be renewed automatically, without you having to do anything at all. When the time for renewal comes closer, you will get an email reminding you that the payment for next subscription period will be withdrawn from your account (the same one as you used when signing up). This is called recurring payments and can be cancelled very easily in your user settings, if you wish to cancel the next subscription period. (Read more under the next question.)
- Can I stop recurring payments (automatic renewal) for my 6 or 12 month subscription?
- Yes, of course! You can cancel them in your user settings, which will make your subscription end on the last day of your current subscription period.
Go here to read more in English.
Läs om att stoppa automatiska betalningar för förnyad prenumeration - På svenska.
- Can I upgrade my shorter subscription to a longer one, even though I have time left on it?
- Yay, with pleasure! We're thrilled that you want to stay longer! It can be arranged in the user settings.
Go here to read more in English.
Läs om att uppgradera till en längre prenumeration innan tiden är slut på den kortare - På svenska.
- I've forgotten my user name and password, and the reset doesn't work. Can you help me?
- Yes, of course! Send an email and write what you remember from your user info. I'll get back to you as soon as I can.
This email address is being protected from spambots. You need JavaScript enabled to view it.
- I bought a subscription today, but I still can't log in! What could be wrong?
Did you write your user name and password with upper and lower case letters in the same place as you did when you signed up? (The system is sensitive to "big" and "small" letters.)
If you are still having problems, send me and email and I'll get back to you as soon as I can.
This email address is being protected from spambots. You need JavaScript enabled to view it.
- I want to play some tunes or exercises from this website with my friends/students. Can I?
- Yes, you can! Be sure to always give proper information on who has written the tunes, arrangements or exercises if using them. You are also allowed to share (but not publish or distribute in any way) a few PDFs and sheet music. You may not share any of the videos. The videos and audio files are only for Fiddle Academy-subscribers.
Read more about Terms and Conditions.
Answers to common questions about your subscription options or how to use the material on the website.
- Can I buy a subscription for a friend?
- Yes, of course! There are even gift cards, with or without glitter! (Or PDF versions if you'd prefer.)
Go here to read more.
- Can I buy a new subscription after mine has expired, using my old user info?
- Yes, you can! Welcome back!
Go here to read more in English.
Läs om att köpa ny prenumeration efter att din prenumeration varit utgången ett tag - På svenska.
- I have bought a 1 month subscription. What happens when the subscription ends?
- You will recieve an email a few days before the subscription ends, reminding you to buy a new subscription if you wish to stay at Fiddle Academy. If you don't wish to buy a new subscription, you can simply enjoy the material until your last day. There is no automatic update of the 1 month subscription. You can always come back later and buy a new subscription using your old user info! (Read more in the question above this one.)
- I have bought a 6 or 12 month subscription. What happens when the subscription ends?
- The 6 or 12 month subscriptions will be renewed automatically, without you having to do anything at all. When the time for renewal comes closer, you will get an email reminding you that the payment for next subscription period will be withdrawn from your account (the same one as you used when signing up). This is called recurring payments and can be cancelled very easily in your user settings, if you wish to cancel the next subscription period. (Read more under the next question.)
- Can I stop recurring payments (automatic renewal) for my 6 or 12 month subscription?
- Yes, of course! You can cancel them in your user settings, which will make your subscription end on the last day of your current subscription period.
Go here to read more in English.
Läs om att stoppa automatiska betalningar för förnyad prenumeration - På svenska.
- Can I upgrade my shorter subscription to a longer one, even though I have time left on it?
- Yay, with pleasure! We're thrilled that you want to stay longer! It can be arranged in the user settings.
Go here to read more in English.
Läs om att uppgradera till en längre prenumeration innan tiden är slut på den kortare - På svenska.
- I've forgotten my user name and password, and the reset doesn't work. Can you help me?
- Yes, of course! Send an email and write what you remember from your user info. I'll get back to you as soon as I can.
This email address is being protected from spambots. You need JavaScript enabled to view it.
- I bought a subscription today, but I still can't log in! What could be wrong?
Did you write your user name and password with upper and lower case letters in the same place as you did when you signed up? (The system is sensitive to "big" and "small" letters.)
If you are still having problems, send me and email and I'll get back to you as soon as I can.
This email address is being protected from spambots. You need JavaScript enabled to view it.
- I want to play some tunes or exercises from this website with my friends/students. Can I?
- Yes, you can! Be sure to always give proper information on who has written the tunes, arrangements or exercises if using them. You are also allowed to share (but not publish or distribute in any way) a few PDFs and sheet music. You may not share any of the videos. The videos and audio files are only for Fiddle Academy-subscribers.
Read more about Terms and Conditions.